Order Processing:

Please allow 24 hours for order processing, subject to product availability and payment verification. Once an order is placed, it cannot be modified or canceled. Ensure all order details are correct before completing the checkout process. Roxsbroh does not ship on weekends or major holidays. All orders are shipped from New Delhi, India.

You will receive an automatic confirmation email once your order is placed. If you do not see the confirmation email within a few minutes, please check your spam folder.

Due to high demand, items may become unavailable even after an order is placed. In such cases, a refund will be issued to the original payment method or by check mailed to the address listed for the order. For refunds to the original payment method, please allow 5-10 business days for the refund to appear on your bank statement.

All orders are reviewed by our security team and can be canceled by Roxsbroh at any time.

Once your order has been processed by our fulfillment team, you will receive a shipping confirmation email with tracking information.

Orders may experience shipping delays during special releases, major holidays, and markdown periods.

Shipping Methods:

For orders within India, Roxsbroh offers complimentary 3-5 day standard shipping.
Customer Service Hours:
Monday – Friday | 11:30 AM – 5:00 PM IST | write us SUPPORT@ROXSBROH.COM

Observed Holidays:

Roxsbroh observes the following holidays:

Holi
Diwali
New Year’s Day
Independence Day
Christmas Eve
Christmas

Lost Packages:

Once proof of delivery is attached to a tracking number, Roxsbroh is not responsible for lost, damaged, or stolen items. All risks are assumed by the courier. For further assistance, please contact SUPPORT@ROXSBROH.COM

Final Sale Items:

During any sale or promotion period, all sales are final. Roxsbroh reserves the right to extend, modify, or discontinue markdowns at any time without notice. No price adjustments will be made for purchases if Roxsbroh lowers the price of an item you have already purchased.